Privacy Policy

Last updated: July 9, 2026

1. Information We Collect

When you use our website or book transportation services, we may collect the following information:

• Name, address, phone number, and email address
• Medical transport requirements and health-related information necessary for safe transport
• Insurance or Medicaid billing information
• Trip history and booking preferences
• Website usage data (via cookies and analytics tools)

2. How We Use Your Information

We use the information collected to:

• Schedule, coordinate, and complete your transportation requests
• Process payments and insurance claims
• Communicate with you about your bookings and our services
• Improve our website and service offerings
• Comply with applicable laws and regulations, including HIPAA where applicable

3. HIPAA Compliance

As a transportation provider working with medical patients, Wheelchair Transport Service takes HIPAA (Health Insurance Portability and Accountability Act) compliance seriously. Health-related information you share with us is handled in accordance with applicable federal and Florida state privacy regulations. We do not sell or rent your protected health information to third parties.

4. Information Sharing

We may share your information with:

• Medical facilities, physicians, or care coordinators as needed to complete your transport
• Insurance providers and Medicaid programs for billing purposes
• Subcontractors who assist us in providing services, under confidentiality agreements
• Service providers who process data on our behalf (such as website analytics and live-chat providers), under agreements that limit their use of the data to the services they perform for us — see Section 5
• Law enforcement or regulatory authorities when required by law

We do not sell your personal information to third-party marketers.

5. Cookies, Analytics & Third-Party Services

Our website uses cookies and similar technologies (including browser local storage). We group them into the categories below, and you control the optional ones through our cookie consent banner. Strictly necessary cookies are always active because the site cannot function without them; every other category is off until you opt in.

• Strictly necessary — required for the site to work, including your session, security (CSRF protection), and remembering your cookie choice. These are always on.
• Functional / preferences — remember your theme (light/dark) and accessibility settings so the site works the way you left it. Stored in your browser's local storage.
• Analytics — help us understand how visitors use the site so we can improve it. We use Google Analytics, a service provided by Google LLC, which sets its own cookies and may process usage data (such as pages viewed and approximate location derived from your IP address). Google's handling of this data is described in the Google Privacy Policy.
• Live chat — loads a third-party chat widget, provided by 8x8, Inc., so you can message us directly from the site. 8x8 processes the messages and contact details you choose to share in the chat; its handling of that data is described in the 8x8 Privacy Policy. Please do not share sensitive health information through chat.

These optional services are loaded only after you consent to the relevant category. You can accept all, reject all non-essential categories, or choose category by category. To change or withdraw your choices at any time, use the “Cookie Preferences” link in the website footer. You can also block or delete cookies in your browser settings, though some features of the site may be affected.

We may add other analytics or interactive third-party services in the future; when we do, they will be added to the appropriate category above and will remain subject to your consent choices.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. This includes SSL encryption for data transmission and secure storage practices.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date.

9. Contact Us

For privacy-related questions or concerns, contact us at info@wheelchairservice.co or call (727) 586-2811.